Terms of Service

1. Who these terms are with

These terms are between Lili Pod Ltd (company number 17335620, registered office 153 Christchurch Road, Ringwood, BH24 3AL, England, "Lili Pod," "we," "us") and the business that creates a Lili Pod account ("you," the "Business"). By creating an account, or by continuing to use it, you agree to these terms on behalf of that business, and confirm you're authorised to do so.

2. What Lili Pod provides

Lili Pod is a booking, scheduling and (optionally) HR platform for UK businesses. Every plan includes a branded booking page, payments via your own connected Stripe account, and the "Lily" in-app assistant. Depending on the plan you choose, you can also add a full hosted website with domain setup confirmed during onboarding ("Pro" plans) and/or the separate HR add-on. Full, current pricing and what each plan includes is shown at lilipod.co.uk/#pricing and inside the app — that page is the source of truth for prices, not this document, since plans and prices can change.

3. Plans, billing and free trial

Subscriptions are billed monthly in advance via Stripe, with no setup fee on any plan and £0 booking fees, ever, on payments your own customers make to you. Every plan starts with a one-month free trial (once per business), and no card details are needed to begin — nothing is charged during the trial, your first charge date is shown in-app from the moment you activate, and we'll remind you before it arrives. If you haven't added a card by the end of the trial, your subscription simply pauses rather than charging you.

You can move to a higher-priced plan instantly, self-serve, at any time from inside the app. Moving to a lower-priced plan, or otherwise changing your plan, goes through a "Request a change" request we action by hand. Cancelling is self-serve, any time, from inside the app — your plan, any hosted site, and any paid HR seats are one subscription, so cancelling ends all of them together at the end of the billing period you've already paid for; a Resume button reverses a cancellation before that date. We don't currently offer partial-month refunds for early cancellation.

4. Payments to you from your own customers

When your customers pay for a booking, that payment runs through your own connected Stripe account under Stripe's own terms — the money goes directly to you, and Lili Pod never holds, touches, or takes a cut of it. Disputes, refunds, and chargebacks on those payments are between you, your customer, and Stripe; Lili Pod is not a party to that transaction.

Loyalty rewards. Lili Pod lets you run a loyalty card — a customer collects stamps, or spend, across bookings with you, and when the card is complete we issue them a single-use reward code that comes off the price of a future booking with you. The reward is yours, not ours: you set what it is worth, you fund it out of your own prices, and it is redeemed against a payment made to your own connected Stripe account. Lili Pod issues, tracks and validates the codes as part of the Services; we never hold the value they represent and we are not a party to the reward. A code is single-use and may be redeemed by whoever presents it, so it can be passed on; it has no cash value, cannot be exchanged for money, and is not transferable to another business. If you archive a loyalty card, close your account, or stop using Lili Pod, any codes already issued to your customers are yours to honour — we recommend you tell them before that happens.

5. Acceptable use

You agree not to:

• use Lili Pod for any unlawful purpose, or to store or process data you're not entitled to hold;
• attempt to access another business's data, or circumvent the data isolation between accounts;
• resell, sublicense, or white-label the platform itself without our prior written agreement (using it to run your own business is, of course, exactly what it's for);
• attempt to reverse-engineer, scrape at scale, or overload the Services, including the public AI-agent (MCP) discovery door described in our Privacy Policy;
• use the Lily assistant to attempt to extract other businesses' data, or to generate unlawful, abusive, or deceptive content.

6. Your content and data

You own the content you put into Lili Pod — your bookings, staff and HR records, photos, copy, and anything your customers submit through your booking page. You grant us a licence to host, store, and process that content solely to provide the Services to you, as set out in our Privacy Policy and the Data Processing Agreement available on request. If you cancel, see our Privacy Policy for how long data is kept and how to request deletion.

7. Our intellectual property

The Lili Pod platform, software, brand, and design — everything except your own content — belongs to Lili Pod Ltd or our licensors. These terms give you the right to use the Services; they don't transfer any ownership of the platform itself to you.

8. Service availability and changes

We aim to keep the Services available and reliable, but don't currently offer a formal uptime guarantee or service credits — we'll update this section if that changes. We may update or improve the Services from time to time; we'll give reasonable notice of any change that materially reduces what your plan includes.

9. Suspension and termination

We may suspend or terminate your account for a material breach of these terms (including the acceptable use section above) or non-payment, normally after giving you notice and a reasonable opportunity to put things right, except where the breach is serious enough that immediate suspension is necessary to protect other businesses or the Services.

If your subscription lapses. If a subscription pauses or a payment fails, your account moves into a grace period rather than closing. During that period your account becomes read-and-finish-only: you keep full access to everything you have built, and you can still discharge obligations you have already taken on — cancelling a session and contacting the people booked onto it, refunding or cancelling a booking, and correcting a customer's contact details so you can reach them. You cannot create anything new during that period: no new courses, sessions, offers, staff, or branding changes, and your public booking page stops accepting new bookings. Your staff's HR records are not restricted, so the people who depend on them are unaffected. Adding a valid card restores full access immediately.

After 30 days in that state we may lock the account more fully, and after 90 days we may delete it and the data in it, except for records we are separately required to keep (see our Privacy Policy). We will contact you before deletion, and you can export or ask us to return your data at any point beforehand.

10. AI assistants — human in the loop

Lili Pod includes AI assistants (such as "Lily"). They are designed as human-in-the-loop tools: an assistant can look things up and suggest changes, but it never changes your data, settings, or bookings on its own — every change it proposes must first be reviewed and confirmed by you or a member of your staff, and the assistant cannot take payments or perform irreversible actions without that confirmation. AI-generated answers can be imperfect or incomplete, so you should verify any information you rely on for important decisions. Because a human confirmation is always the final step, you are responsible for the changes you or your staff confirm, and we are not liable for losses arising from a confirmed action — see the liability section below.

11. Liability

Nothing in these terms limits liability that can't lawfully be limited (for example, for death or personal injury caused by negligence, or fraud). Subject to that, our liability to you for any claim connected to the Services is limited to a reasonable cap tied to the fees you've paid us, and we exclude liability for indirect or consequential losses, including losses arising from actions an AI assistant proposed and you or your staff confirmed (see the human-in-the-loop section above).

12. Consumer Contracts Regulations

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 protect individual consumers buying at a distance — they don't generally apply to this contract, since you're signing up to Lili Pod for your business's trade purposes, not as a consumer. They may, however, apply to the contracts between you and your own customers when they book with you online — see our Legal checklist for what that means for you.

13. Changes to these terms

We may update these terms from time to time; we'll update the "last updated" date above, and flag material changes to you directly. Continuing to use Lili Pod after a change takes effect means you accept the updated terms.

14. Governing law

These terms are governed by the laws of England & Wales, and both parties submit to the exclusive jurisdiction of the courts of England & Wales.

Contact us

If you have any questions about these terms, email us at info@lilipod.co.uk, or contact us via the form on our website.