FAQ

No — you sign up and you’re live the same day. Pick a look, connect Stripe, add your first course or service. See Bookings & sessions and Your page & hosted websites for the details.

Nobody is charged. For sessions with a minimum number of attendees, cards are only captured when you confirm the session runs.

Yes. Start with Bookings; switch on the HR add-on whenever you’re ready — it’s billed per person, per month, and your own record is always free.

Yes. Payments run through your own Stripe account — we never see or hold card details. Your data lives in a UK-hosted database with per-business isolation enforced at the database layer, and it’s always yours.

Yes — every plan comes with a 1-month free trial, no card details needed, for your first subscription only. You start it from your dashboard once you’re set up. Nothing can be charged during the trial, and if you haven’t added a card by the end it simply pauses. The app shows you the exact date you’d first be charged.

From the Plan page, any time — no call or email needed. Your plan (and your hosted site and HR seats, if you have them) keeps running until the end of the period you’ve already paid for, then stops. Changed your mind before then? Hit Resume.

No — if more than one offer could apply, only the single best saving is used, and it’s always named honestly on the price.

Lily can see your day-to-day bookings, sessions, courses, revenue and team headcounts, and she can explain how the product works. She can’t open HR documents or client Documents — those stay private to you and your team.

Moving up a plan is instant and self-serve in the app. Moving down is a request we action by hand. Cancelling is self-serve from the Plan page any time. There are no setup fees and no booking fees, ever.

You still only need one account. Sign in and every booking from every Lili Pod business you’ve used shows together in the same place, and any data export includes all of it.